Delivery to other countries
For items over £50 in value, delivery is free by Royal Mail tracked. For items under £50 the following rates apply
Royal Mail International Standard 0kg–0.1kg £3.30Royal Mail International Standard 0.101kg–0.25kg £4.85
Royal Mail International Tracked and Signed 0.251kg–0.5kg £12.50
Royal Mail International Tracked and Signed 0.501kg–0.75kg £14.50.
Delivery within United Kingdom
We offer free delivery by Royal Mail Tracked or Evri Tracked for all items delivered within the UK.
Returns
If you wish to return a product, please click the link below.
Returning your itemFor unopened tea
Should any item you purchase from this site fail to meet your complete approval, please return it to us in original condition within 14 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.
For opened tea
A disposal fee of 35% applies to tea that has been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a percentage of the company's loss.
Health
Due to health regulations, we must dispose of any tea returned to us that has been opened.Delivery time
We aim to deliver items within two working days from receipt of order. The exception is when there are bank holidays in the UK, there is no postal service on these days.